Shipping & Returns
Shipping Policy
The transportation services of jewelry online stores can be freely selected based on product details, and common transportation methods include express delivery and door-to-door service. Here is a detailed introduction to these two transportation services:
Express delivery:
Express delivery is a common and convenient transportation method, suitable for small and lightweight jewelry products. You can choose a courier company to cooperate with, such as SF Express, YTO Express, Zhongtong, etc., and choose different types of courier services according to your needs, such as regular courier, expedited courier, etc.
The advantages of express delivery transportation lie in its fast speed and wide service range, which can cover customers from all over the country. You can choose a suitable courier company based on the customer's shipping address to ensure that the goods can be delivered to the customer's hands in a timely manner.
When using express delivery, it is recommended that you use safe packaging materials to protect the integrity and safety of jewelry products.
On site service:
Home service is a more personalized and considerate transportation method, suitable for large and valuable jewelry products, or situations with high customer experience requirements. You can cooperate with logistics companies to arrange for dedicated personnel to come to pick up and deliver goods.
The advantage of door-to-door service is that it can provide more convenient and flexible delivery methods, and can provide a more personalized service experience according to customer needs and time arrangements.
When using door-to-door service, it is recommended that you communicate clearly with the logistics company regarding details such as pick-up and delivery time and location to ensure a smooth delivery process.
In short, the transportation services of online jewelry stores can be freely selected based on product details. Express delivery is suitable for small and lightweight goods, while door-to-door service is suitable for large and valuable goods or situations with high customer experience requirements.
Return & Exchange Policy
The product must meet the following conditions in order to be returned:
The product has not been worn, washed, damaged or used, and all original labels and brand packaging are intact and undamaged.
The returned goods must be in good condition, fully restored to their original sales state, and can be resold.
Only products marked on the product details page that support 7-day no reason return and exchange can be returned.
Do not dismantle the original hanging tags and labels attached to the packaging or products.
Please do not remove the attached anti-theft label, otherwise returns will not be accepted.
Gold jewelry, customized products, products that do not support 7-day no reason return or exchange, and products that are scheduled for purchase do not support returns.
Close fitting clothing (bikinis, swimsuits, underwear, T-shirts, etc.) should be tried on on the outer layer of the clothing. Returns that have been worn or have stains are not accepted.
Please put a layer of plastic bag on your head to try on the hat. Hats with hair and dandruff are not accepted for returns.
Shoes must be returned using the original product packaging and shipping box.
Socks must be returned in their original packaging and unopened.
The mask must be returned in its original packaging that has not been opened, worn, and intact.
For goods with cash on delivery, if returned after signing for delivery, the courier company's collection service fee and shipping fee must be borne, and other terms of the return policy must be met.
Returns without prior notice will not be accepted.
We do not support products with no reason within 7 days, do not support returns midway, and do not support returns or exchanges without reason after stocking.